Helpful Information Rights and Responsibilities
Rights and Responsibilities
Information on your rights and responsibilities:
Refer to your Evidence of Coverage for a complete statement of your rights and responsibilities under the HNE Medicare Advantage Plan.
You have the following rights:
- We must provide information in a way that works for you
- We must treat you with fairness and respect at all times
- We must ensure that you get timely access to your covered services and drugs
- We must protect the privacy of your personal health information
- We must give you information about the plan, its network of providers, and your covered services
- We must support your right to make decisions about your care
- You have the right to make complaints and to ask us to reconsider decisions we have made
You have the following responsibilities:
- Get familiar with your covered services and the rules you must follow to get these covered services
- If you have any other health insurance coverage or prescription drug coverage in addition to our plan, you are required to tell us
- Tell your doctor and other health care providers that you are enrolled in our plan
- Help your doctors and other providers help you by giving them information, asking questions, and following through on your care
- Be considerate. We expect all our members to respect the rights of other patients. We also expect you to act in a way that helps the smooth running of your doctor’s office, hospitals, and other offices.
- Pay what you owe
- Tell us if you move
- Call Member Services for help if you have questions or concerns
H8578_2016_049 Approved
The information on this page was last updated on 2/18/2016