Call us at one of the phone numbers listed at the bottom of this page.
Send all mail correspondence to:
HNE Medicare Advantage Plan
Name of Department*
One Monarch Place, Suite 1500
Springfield, MA 01144 -1500
* For example, you might write to one of the following departments:
Got a quick question but don’t have time to call?
e-mail us at: memberservices@hne.com. We’ll respond within one business day during the hours listed below.
NOTE: This is not a secure e-mail link; please don’t use it for confidential correspondence.
Also, you may fax written requests to Member Services at: 1.413.233.2655
Please note: If you need to mail or fax a written request regarding an initial decision, appeal, or grievance, use the addresses and fax numbers listed here: Initial Decisions, Appeals, and Grievances.